faq_image

What is a Personal Concierge?

What type of people use Concierge services?

How do I know if this service is going to be right for me?

Why would someone pay for Personal Concierge services?

How does this all work?

How do I pay for the services?

Do you take commissions from tradespeople or third party service providers?

When do you start and stop charging?

What services do you offer?

What services do you NOT offer?

What is a Personal Concierge?

A Personal Concierge is a fancy name for someone who assists you in your everyday life. There was a time when concierges were only found in expensive hotels, providing a variety of services to hotel guests. But in the last ten years, Personal Concierges and Lifestyle Managers have begun to offer their services to the general public and now cater to everyday people by running their errands, organising their events and managing their daily lifestyle requirements.

 

What type of people use Concierge services?

People like you... busy individuals who desperately want to spend more time doing the things they love with the people they love. Corporate executives, busy professionals, single mothers, retired empty-nesters, hectic families and active bachelors are just a few examples of the types of people who utilise the services of a Personal Concierge to free up time in their lives.


How do I know if this service is going to be right for me?

We offer a complimentary face-to-face or telephone consultation to discuss your needs and the benefits we can provide you. Our services can be personalised to cater for your specific situation and we can be as discreet as you wish. All services are confirmed in writing in our Client Service Agreement.


Why would someone pay for Personal Concierge services?

So you can spend more time doing the things you enjoy! Once you've used use our service, you'll wonder how you ever lived without us! We encourage our first-time clients to deposit two hours worth of assistance into their Personal Concierge Account. Then when you want to call us in to action, we're ready to go! You may need assistance getting the best quote on a new car or finding that perfect gift for a special occasion or preparing your home for a gourmet dinner party. The time and money we can save you will be worth the call.


How does this all work?

Contact us via this website or pick up the phone and FREE CALL us to discuss your requirements. Our service fees are paid up-front, or for more long-term assistance or special projects, payment plans can be arranged. We would suggest depositing a few hours worth of assistance into your Personal Concierge Account to get you started. When you require our help, just pick up the phone or email us and we’ll begin to alleviate your stress right away. Services are charged in 15-minute increments and we can help you in your home, from our office or on site.


How do I pay for the services?

We accept Visa, Mastercard or Amex, direct debits, cheque, money order or cash. Payments can be made over the phone or you can purchase service packages through our website with the security of PayPal (see Pricing Menu). A receipt will be issued at the time of payment and you will also get your own Personal Concierge Account that we draw from as services are fulfilled. When your account gets low, we will notify you. If we are purchasing items for you, e.g. grocery shopping, then we suggest depositing the budgeted amount into your concierge account prior to the commencement of the service. (Credit card charges may apply)


Do you take commissions from tradespeople or third party service providers?

No, we don’t. We have a list of preferred suppliers with whom we’ve built rapport and trust. Real Estate professionals have a reputation for knowing the best people for the job, and after twelve years in the Real Estate industry, we have long-term relationships with tradespeople and service providers throughout the Adelaide metropolitan area and South Australia.


When do you start and stop charging?

For general hourly rate personal concierge requests we begin charging at the “starting point” of a job and finish charging once the job has been completed at the destination. For example, if you require our Professional Home Organising services, then we will charge from the moment we arrive at your house, until the time we complete the task on that day. In most cases, you are not charged for travelling time, but for certain suburbs/country areas, we do have a travel surcharge that we will advise you of prior to the commencement of the job.


What services do you offer?

See our Services Menu for a list of ideas on how we can assist you. Even if it’s not on our list, just give us a call, we love a challenge and have experienced some unusual requests. Examples include: fully stocking the company kitchen and boardroom to facilitate the relocation of a corporate client; booking and personally delivering airline tickets to a client at the airport just minutes before they boarded their flight; and sourcing an antique glass orange juicer for an 80th birthday present.


What services do you NOT offer?

Your requests are only limited by your imagination. However, we will only carry out requests that are legal, ethical, moral and appropriate.


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